Route every support ticket to the right team

Where routing usually starts

Most teams route tickets with a frontier model and a prompt. The prompt grows with every edge case, answers shift when the provider updates its model, and the bill rises with every ticket. A specialist does this one job, by your rules, on every ticket.

How it works

1. Describe the job. Paste the prompt you use today, or write a sentence: “Label each ticket billing, bug or account. Mark it urgent if the customer can’t log in or was charged twice.” Add a few real tickets if you have them.
2. Agree on what good looks like. Facet writes plain statements of a good answer, like “a double charge is always urgent”, each with examples. Edit any that are off.
3. Create, then correct. Facet builds the specialist on its own, usually in about half an hour, and checks it against every statement before it goes live. When it gets a ticket wrong, say what should change. Facet quotes the fix before it spends anything.

Three ways to use it

• In the app: sign in, describe the job, and choose Create.
• From your agent: connect Claude, Cursor, ChatGPT, Codex or VS Code to Facet, then paste:

Use Facet to build a specialist that labels our support tickets billing, bug or account
and marks urgent ones. Here are ten real tickets from last week: ... Show me the draft
and the price before you approve anything.

• In your code: keep your OpenAI SDK and change two lines, the address and the model name.

import os
from openai import OpenAI

client = OpenAI(base_url=os.environ["FACET_BASE_URL"], api_key=os.environ["FACET_API_KEY"])
reply = client.chat.completions.create(model="support-triage", messages=[{"role": "user", "content": ticket}])

Why a specialist for routing

• Steady answers. A new version goes live only after it passes every statement you agreed on, and any update rolls back in one step.
• Fast and low cost. A Facet specialist does one job, so it answers faster than a frontier model, and every build shows its price before it starts.
• Better with every correction. Each wrong label you flag becomes a check that every later version must pass.
• Yours. Export it any time, free, and run it wherever you like.